It’s great to be king, isn’t it? You’ve made it to the corner office (or the C-suite, or the VP level, or whatever position carries clout in your world), and you’re feeling pretty good. Minions follow your instructions. You offload … Continue reading
I recently visited a company that’s almost totally consensus-driven. Virtually every decision that influences other groups or functional silos is made through consensus; no one makes decisions by fiat. This is neither good nor bad — the world is full … Continue reading
Stop doing stupid stuff because that’s the way it’s always been done. Stop using crappy tools because that’s what the company offers. Stop following inane rules because that’s the policy. Over at AMEX Open Forum, Matt May brought the concept … Continue reading
While out for a bike ride with a friend of mine today, we talked about the class on A3 thinking that I’ll be teaching this fall at the Stanford Continuing Studies Program. As I described the importance of finding the … Continue reading
I attended the LEI’s Lean Healthcare Transformation Summit last week in Orlando and was impressed by all the attendees’ dedication to improvement. The problems with our healthcare system — and the healthcare insurance system — are legion, but seeing the … Continue reading