“There are four purposes of improvement: easier, better, faster, and cheaper. These four goals appear in the order of priority.” – Shigeo Shingo The wisdom of this quote struck home recently, when I was writing my March newsletter on … Continue reading
What’s the purpose of visual management boards? Is it to help identify problems and improve processes? Or is it to instill fear and insecurity? Steve Lopez at the LA Times shows how Disney hotels use visual controls for the latter … Continue reading
My friend Elizabeth has what seems to be an enviable job. She’s the head of global product development for a cool consumer products company. You can see her company’s logo all over the streets of New York and the trails … Continue reading
How much do you about what’s really going on at the front lines of your company? I was talking to a retired physician the other night, and he told me a story that sums up how a lack of knowledge can … Continue reading
Michael Schrage writes at the HBR blog that getting organized is mostly a waste of time: When it comes to investing time, thought and effort into productively organizing oneself, less is more. In fact, not only is less more, research … Continue reading