My friend Kyle works at an insurance adjuster that’s the corporate equivalent of Andy Griffith’s Mayberry, RFD. According to Kyle, everyone is just so nice to each other that they can hardly get any work done. Every birthday, anniversary, child’s … Continue reading
Would Jeff Kindler, Pfizer’s fired CEO, have been able to keep his job if he had a Batphone? Calls coming through the Batphone have the highest priority. The signal is unambiguous: if the Batphone rings, it must be important, and … Continue reading
Exhibit 1: Computer consulting firm Atos Origin announces that it’s abandoning email within three years. The CEO says that “information pollution” burdens managers with an unsustainable load of 5-20 hours of email per week (and climbing), so the company is … Continue reading
You’re on line (not online) at Starbucks for your iced skinny half-caf semi-grande caramel macchiato with soy whip on top. You’ve got about three minutes from where you are now to picking up your drink. What do you do? Pull … Continue reading
One of the core principles of lean is the notion of going to the gemba — the place where the actual work is being done, so that you can see for yourself what the situation really is. This principle is … Continue reading