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Leveling; smoothing out the flow; e.g., doing two performance evaluations a day for 3 weeks, rather than ten a day for three days -- and then needing to take a vacation because you're so burned out.
Overburdening people, process, or equipment; e.g., people working 100 hour weeks for months on end -- come to think of it, like most lawyers and accountants.
Uneveness or variability; e.g., leaving work at the normal time on Thursday, but having to stay at the office till midnight on Friday because the boss finally got around to giving you that project...at 4:30pm.
Waste; activities that your customer doesn't value and doesn't want to pay for; e.g., billing your customer for the really expensive 10am FedEx delivery because you didn't finish the document on time.
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How lean is your own behavior?

Posted June 22, 2009 @ 11:02 AM

Recently, I was struck by something that Bob Miller, Executive Director for The Shingo Prize said: "A culture of lean is present when the day to day behaviors of every person reflect a deep understanding and commitment to the principles."

I see a huge gap between this description of a lean culture and the culture in most organizations pursuing lean. In general, lean seems to be something that's done to something else, not to oneself. (If you remember your college Psych 101 class, this is called the "Other.") People are committed to making a process like strategic planning lean by moving to hoshin kanri. Or they apply lean to a production line by creating cells and pull systems.

There's nothing wrong with this, of course; that's required for eliminating waste and creating value for customers. But I'd argue that it's not enough. Lean also needs to be applied to oneself -- to the way we act and think.
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