WHAT OUR CLIENTS ARE SAYING
"The WorkLean Architecture and work Process reduced the time I lost to administrative issues, and enabled me to spend more time with patients."
- Lisa M. Goldfarb, M.D.
Assistant Clinical Professor
NYU School of Medicine
FROM LEADERS WE ADMIRE
"We get brilliant results from average people managing brilliant processes. Our competitors get average results from brilliant people working around broken processes. When they get in trouble, they hire even more brilliant people. We are going to win."
- Fujio Cho
Chairman
Toyota Motors
Leveling; smoothing out the flow; e.g., doing two performance evaluations a day for 3 weeks, rather than ten a day for three days -- and then needing to take a vacation because you're so burned out.
Overburdening people, process, or equipment; e.g., people working 100 hour weeks for months on end -- come to think of it, like most lawyers and accountants.
Uneveness or variability; e.g., leaving work at the normal time on Thursday, but having to stay at the office till midnight on Friday because the boss finally got around to giving you that project...at 4:30pm.
Waste; activities that your customer doesn't value and doesn't want to pay for; e.g., billing your customer for the really expensive 10am FedEx delivery because you didn't finish the document on time.
What is WorkLean?
The terminology and examples used in the WorkLean Program are derived from the Lean Manufacturing philosophy, which encourages strengthening the processes already employed at the firm. Participating in a WorkLean Program enables knowledge workers to get more work out of an hour than they could before. The resulting heijunka of administrative work, and the reduction in muda, muri, and mura leads to cost avoidance, faster decision-making, improved work quality, better client service, and more efficient space utilization.
The Problem, Quantified
- 39% of executives squander between 0.5 and 1.0 full days per week on emails, voice mails, and meetings that have zero value, according to a 2005 McKinsey survey. 16% waste between 1.0 and 2.5 days per week.
- Multi-tasking reduces efficiency by 20-40%, according to a University of Michigan study.
- Knowledge workers are interrupted every 11 minutes. It takes them 25 minutes to return to the task, and 40% of the time they never get back to it, according to a UC Irvine study.
The Solution
Participants who apply WorkLean principles recover, on average, nine hours of work time per 40-hour week – a productivity increase of 23%.